FAQ

Frequently Asked Questions

How long does it take to process my order?

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.

How long will delivery take?

Once your order has shipped, please allow 7–15 business days for delivery. Delivery times are estimates and may vary depending on your location and carrier availability.

How much does shipping cost?

We offer a flat-rate shipping fee of $4.99 on all orders, regardless of order size or destination.

How do I track my order?

Once your order ships, you will receive a tracking number via email. Use that number on the carrier's website to monitor your delivery status. Please allow up to 24 hours for tracking information to update after your shipping confirmation is sent.

What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. To start a return, email us at support@vibecraze.site with your order number and reason for return. Customers are responsible for return shipping costs.

Is it safe to pay on your website?

Absolutely. Our store uses industry-standard SSL encryption to protect your personal and payment information. We accept all major credit cards and secure payment methods. Your data is never stored or shared.

Can I exchange an item?

We do not offer direct exchanges at this time. If you'd like a different size or style, please return your original item for a refund and place a new order for the item you want.

How do I contact customer support?

You can reach our team by email at support@vibecraze.site or by phone at 240-304-3012. We respond to all inquiries within 1–3 business days, Monday through Friday.